How I actually do it

I strip it back to basics and rebuild from there, tailored to your target market and the specific gaps in the room. Depending on what's needed, that covers:

It's delivered over time, not a single one-off session — because skills that stick need repetition, not a day out of the office.

Real results

From email-only BD to a confident, consistent team

A team with a real mix of experience — some in their first year, others 8-9 years in — had let BD slide to email-only, and knew they were dangerously reliant on a handful of clients. Confidence was low, and nobody really knew what they were supposed to be doing anymore. I spent two days a month with them for three months, stripping everything back and rebuilding the whole BD process from scratch — tailored to their gaps, not a generic playbook. The result wasn't just better BD activity — it was a genuine culture shift. More enthusiasm, more consistency, better handling of rejection, and leaders who could finally coach their team properly instead of just telling them what to do.

Kate O'Neill Coaching

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